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Return Authorisation Form


Please contact a GCG Sales Member regarding your return request PRIOR to filling out the Return Authorization Form.

Shipping & Returns
 
  • Other than in respect of GCG's obligations pursuant to clause 46 & 47 hereof GCG’s standard Terms & Conditions GCG shall not be liable to accept any returned Goods but may in its absolute discretion accept the return of Goods provided that such Goods shall only be accepted for return with the prior written approval of a duly authorised representative of GCG. The following special conditions apply:
  • Goods returned for credit pursuant to this clause will be subject to a handling and administration charge equivalent to 15% of the invoiced value of the returned Goods.
  • Return freight and other expenses will be paid for by the Customer and no returns of Special-Order Goods will be accepted.
  • Goods that have been specially priced, or offered further incentive to purchase cannot be returned for credit as this is a one-off deal (OOD), and will be indicated on the invoice at the time of purchase
  • Goods returned that are accepted for credit to any trade account (except Capricorn customers) will be issued as a credit note only which may be used against any future purchase. Cash, electronic debit or credit card refunds will not be available at any time.
  • Any returned Goods must be accompanied with a relevant invoice number and/or Goods Return Form. 
  • Goods returned for credit are limited to a maximum of 30 days from invoice date, received into our store, goods received after 30 days will be returned at the customers freight cost.
  • Hose(s) made or cut to size for a customer are deemed Special Order Goods and will not be accepted back for credit or refund.
  • Custom built products which have been especially ordered in for a Customer “Special Order in or Special Build” items will not be accepted for credit or refund. See your invoice for this notation clause.
  • Close outs, second hand or refurbished parts will not be accepted for credit
  • All electrical items that have been opened from original packaging in any form will not be accepted for return / refund or credit.
  • All returned Goods are received by GCG in as-new or as-shipped by GCG condition, including conformance to the specifications set out in your invoice.
  • The processing time for return credits or refunds allow up to 60-day processing time, dependent upon paper work and on third party financial institution(s), as well as the need to fumigate all incoming packages against the threat of COVID19.
  •  
    Where the Customer is an “end user” or Consumer within the meaning of the Australian Competition and Consumer Act (CCA) 2010 [VIEW HERE] and has purchased the Goods directly from GCG then they:
  • Goods returned for credit pursuant to this clause will be subject to a handling and administration charge equivalent to 15% of the invoiced value of the returned Goods.
  • May return such Goods to the relevant GCG warehouse from where they were purchased within thirty (30) days of the date of invoice for replacement or refund/credit of the product purchase price. The refund or credit will not include any shipping and handling charges forming part of the original invoice total.
  • Must return the Goods within five (5) working days of GCG issuing the Credit Return Authorisation Number, Product Return Authorization Form in the Goods original packaging.
  • Must prepay shipping charges and insure the Goods or accept the risk of loss or damage during the shipment.
  • Hose(s) made or cut to size for a customer are deemed Special Order Goods and will not be accepted back for credit or refund.
  • Custom built products or products which have been especially ordered in for a Customer “Special Order In or Special Build” items will not be accepted for credit or refund. See your invoice for this notation clause
  • Close outs, second hand or refurbished parts will not be accepted for credit
  • All electrical items that have been opened from original packaging in any form will not be accepted for return / refund or credit.
  • Must ensure that the returned Goods are received by GCG in as-new or as-shipped by GCG condition, including conformance to the specifications set out in your invoice, and all manuals and other items and brochures included with the Goods must be returned with them.
  • If paid via a payment payday portal such as ZIP, Afterpay, Pepper Money, etc then an additional handling fee of 6% will be deducted from any refund. Hence being 21%.
  • Refunds will only be paid back to the same account, card or payment method that the goods were purchased with.
  • The processing time for return credits or refunds allow up to 60 day processing time, dependant paper upon work and on third party financial institution(s), as well as the need to fumigate all incoming packages against the threat of COVID19.

GCG TURBOCHARGERS TERMS & CONDITIONS

ACCC REFUNDS AND RETURNS REQUIREMENTS
 

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